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Refund & Cancellation Policy

Last updated: 27 October 2026

We want you to be happy with your order, and we also need to protect the work and time that go into it. This policy explains how cancellations, refunds and delivery work.

1. Services (mixing, mastering, beat and music production)

These services are not bought on the website. They are arranged with us directly, for example on WhatsApp, and the terms agreed there apply, along with the points below.

• Before work starts: you can cancel and get a full refund of what you paid.
• After work has started: we refund the part of the payment that covers work not yet done. The part for work already done is non-refundable.
• After final delivery: no refund. Please use the revisions included in your package to get the result right.

2. Sample packs, courses and digital products

Courses, sample packs, VSTs and other digital downloads are non-refundable once you have been given access or the files have been delivered, because they cannot be taken back. We will refund you if:

• you were charged but never received access or the files, and we cannot fix it, or
• you were charged more than once for the same item.

3. Failed or duplicate payments

If money was debited but your order was not confirmed, it is normally returned to your account automatically by your bank or the payment gateway within 5 to 7 working days. If it is not, contact us with your payment reference and a screenshot and we will check it.

4. How to request a cancellation or refund

Message us on WhatsApp or Instagram (details below) with your name, the item or service, the date of payment and your payment reference. We aim to reply within 2 working days.

5. How refunds are paid

Approved refunds go back to the original payment method (card, UPI or bank account). They normally reach you within 5 to 10 working days after approval, depending on your bank.

6. Delivery

• Digital items are delivered online: by your artist dashboard, email, or a download or message link. Access is usually given soon after payment is confirmed.
• Service delivery times are agreed with you before you pay. If we are going to be late, we will tell you.
• No physical goods are shipped.

7. Cancellations by us

If we cannot deliver a service or product, we will refund you in full for the part we could not deliver.